Frequently asked questions
Simple answers to your questions about vaulting, insurance, and security.
What is vaulting in the context of precious metals?
Vaulting refers to the professional, secure storage of physical precious metals such as gold and silver in a high-security facility. Vaulting protects your assets from theft, loss, and physical damage while keeping them professionally managed.
How does the vaulting process work?
After purchasing precious metals, you may choose to have them deposited into our vaulting system. Once received, the metals are securely stored under strict security protocols and tracked within your account.
Are my precious metals insured while in the vault?
Yes, all assets stored in our vault are fully insured against loss, theft, and fraud, providing you with peace of mind.
Can I access my metals stored in the vault?
Yes, you may request access to your vaulted metals. Please note that vaulting is allocated by type, not by individual serial number or specific piece, so withdrawals may not be the exact items originally deposited.
What are the fees associated with vaulting?
Vaulting fees may apply, but they can be waived if you choose to lease your metals. Specific fee structures can be discussed with our support team.
What types of metals can be vaulted?
We primarily vault U.S. minted coins and Goldbacks. Generic metals and bars are not accepted for vaulting.
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